Help Desk Engineer

New York, United States | Contract | Partially remote

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Office Location: Remote Offices, Long Island, and New York City

Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Requirements / Essential Duties

  • Ability to call on and word directly with C level executives in small to large size businesses.
  • Provide first line end-user technical support via phone and email
  • Provide light user account and email administration
  • Coach users on best practices and techniques to avoid simple issues
  • Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability
  • Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified
  • Basic level knowledge of email administration
  • Basic level knowledge of TCP/IP, networking
  • Basic level knowledge of smartphone configuration
  • Proficient with Microsoft Word, Excel and Outlook is prefered
  • Previous experience working with Software as a Service products is suggested

For any questions about this position please email hr@nycloudapps.com